We are sorry for your loss. As soon as you are ready, you should notify the admin team, this will allow us to get most of the information we need from you right away. This information includes:
• Full name of deceased
• Your name, relationship to the deceased and contact details
• Date of death
• Information about the next of kin/ dependents or person dealing with their affairs
We will need you to send us the death certificate and potentially other certificates as well. After we have received the death certificate, we will need to identify the beneficiaries. We will advise you if we require any further documents to do this. Our aim is to process these claims as soon as possible, but some cases might be complex and could take longer.