We recently sent a survey to active members of the Plan and deferred and pensioner members for whom we held an email address, to ask for their views on our communications and gauge the level of understanding around pensions and investments.

• The results of the survey showed that fewer than 40% of members have ever visited the website and closer to 30% have accessed their online account. The majority of members that have accessed the website or logged in to their online account though have found it useful
• There is a clear appetite for more guidance around investments. Over 60% of respondents stated they’d like to understand more, whilst still having their investments managed for them and over 25% said they’d like to take more control of their investments but need more guidance to do so
• The majority of respondents stated they have no specific financial goal but have made a conscious choice to save for retirement
• Around 80% of postal survey respondents indicated little or no understanding of their retirement options or potential value of their pension at retirement
• compared to around 50% of digital respondents
• Just over 75% of members stated they would like more regular communications updates

All members who completed the survey and provided their details were entered into a draw to win one of ten £25 Amazon vouchers. The winners will be contacted separately. Thank you to all of our members who took the time to take part in the survey. We look forward to sharing new communications with you going forward that continue to meet our members’ needs.